Product Return Policy:
In case of any dissatisfaction, manufacturing or packaging defect, customers/distributors can return or exchange the product purchased by them. The customers/distributors must contact the distributor/company (as the case may be) from whom they had purchased the products, within 30 days from the date of purchase, along with the purchase invoice. They have to provide a reason and return the said products. In case the customer returns the product, it is the distributor’s obligation to satisfy the customer’s choice for a full refund or replacements of products.
The Distributor have to immediately intimate the company about such return and return these products, with original Invoice to the Company within 7 days of their receipt from the customer. The Company will replace these products free of cost or product other product of the same value, alternatively if the distributor does not want the same products, the Company will refund amount to their account.
Customer/Distributor have to provide the following details to claim the refund:
- Product Return Form
- Reason for return
- Copy of Invoice
- Products to be returned (Physically)
Please note, shipping charges will not be refunded. Also, in case the product is opened or used then applicable GST amount will not be refunded.
* Kindly refer to the Terms and Conditions to get the complete details about our refund policy.
Buy Back Policy:
The Company provides a Buy Back Policy to the distributor who wishes to resign from his/her distributorship and return any Auretics products that are in good condition, unused, useable, resaleable, restock-able, unopened, unaltered and must have a shelf life of at least six months (All conditions must be fulfilled).
If the Distributor resigns within 30 days from the purchase of the products, Auretics shall provide a full refund for the products to the Distributor.
If the Distributor resigns from his/her distributorship after the expiry of 30 days from the date of purchase of products from Auretics, then the amount refunded will be equal to distributor cost of the products being returned, less total bonus paid out by the Company on the original purchase, less 10% service charge.
The Buy Back policy is designed to impose upon the sponsor and the Company the obligation to ensure that the distributor is buying products wisely.